Delete SurePlug User Account & Associated Data
In accordance with Google Play Store policies and international data protection standards, users of SurePlug Pro and DataSub can request permanent deletion of their account and associated personal data at any time.
Submit Web Deletion Request
Immediate processing directly via this web portal
Alternative: Delete Inside Mobile App
If you have the SurePlug Android/iOS app or web portal installed, you can also delete your account directly inside the app:
- 1Open the SurePlug app and tap Settings.
- 2Scroll to the bottom under Account & Security.
- 3Select Delete Account and verify with your transaction PIN.
- 4Your account and tokens are instantly removed and your session terminated.
Data Retention & Deletion Policy
Data Permanently Deleted:
- Full user profile (Name, Email, Mobile Phone Number)
- Encrypted password hashes and security transaction PINs
- Saved bank transfer beneficiaries and contacts
- Active sessions, auth cookies, and device push tokens
- Loyalty rewards, referral links, and affiliate balances
Data Retained for Regulatory Compliance:
Under Nigerian financial regulations, Central Bank of Nigeria (CBN) rules, and Anti-Money Laundering (AML/CFT) laws, payment ledger references and accounting transaction receipts are retained in a secured, non-marketing archive for mandatory statutory audit periods. This data is strictly restricted from any operational or marketing use.
Processing Timeline:
Requests submitted with verification are processed immediately. Unverified web requests are finalized within 24 to 48 hours.
Have questions about your data?
Contact our Data Protection officer anytime.